Getting Started
What Is KYC? Exchange Verification Steps, Documents, and Troubleshooting
KYC is the identity-checking process used by crypto exchanges. Prepare the right documents, avoid common rejection causes, and protect your personal data.
KYC means Know Your Customer. For a crypto exchange, it is a compliance process used to confirm the account holder, location, and required risk information. Requirements vary by jurisdiction, product, and account tier, so the signed-in official page is the final authority.
Information checked: 2026-07-12 (UTC+8). This guide summarizes official exchange guidance and is not legal advice.
What You May Need
- A valid government-issued ID such as a national ID, passport, or driver license
- A phone with a clear camera and good lighting
- Name, birth date, and nationality that exactly match the document
- In some regions, a recent proof of address
Typical Verification Flow
- Open identity verification from the official app or a manually verified official domain.
- Select nationality, residence, and document type.
- Capture the full document without glare, blur, or cropped corners.
- Complete the live face check; do not photograph another screen.
- Read the stated reason before resubmitting a rejected application.
Rejection Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| Document unreadable | Glare, blur, cropped edges | Use even lighting and include all four corners |
| Details do not match | Different spelling, date, or nationality | Enter details exactly as printed |
| Face check fails | Obstruction, backlight, dirty lens | Remove obstructions and retry in good light |
| Address proof requested | Regional or risk requirement | Use a supported, recent document |
| Repeated rejection | Duplicate account or risk review | Stop repeated attempts and use official support |
Privacy and Scam Rules
- Upload documents only in the official app or on a verified official domain. No legitimate agent needs your seed phrase, private key, or one-time code.
- Never send ID images through Telegram, LINE, or social direct messages. Anyone offering to bypass KYC creates serious identity and account risk.
- Read the privacy notice before submitting. Do not use false addresses or another person documents to bypass regional restrictions.
After KYC
KYC verifies identity; it does not secure the account. Enable an authenticator or passkey, set an anti-phishing code, review signed-in devices, and use a withdrawal address allowlist. See the crypto exchange security guide.
Official References
⚠️ Requirements change with jurisdiction and regulation. Follow the official instructions shown after signing in, and never use another person information or evade regional restrictions.